Juul Phone Numbers and Emails

Toll-Free Number:

  • (855) 509-5885
Send Message

Juul Emails:

Customer Service
Legal
Privacy Inquiries
Is this your business?
PissedConsumer Club

Contact Information

Juul Website:

Juul Help Center:

Corporate Office Address:

Juul Labs, Inc.
560 20th St
San Francisco, California 94107
United States

Fax:

1(866) 826-5618

Juul Customer Service Reviews

1.8 / 5
Poor
Christopher D Fib
POOR QUALITY
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

I called a number I was given when I asked Siri for the Customer Service or Quality Control department! Someone answered that #, and I received THE ABSOLUTE WORST CUSTOMER SERVICE I HAVE EVER RECEIVEDWtf The 1st guy that answered seemed to know NOTHING, AND HE USED ZERO Common sense!

I told him I TOLD HIM HE KNEW NOTHING AND I DEMAND A SUPERVISOR OR MGR!

I received a Call from Andreas, and THEY BOTH LACKED ALMOST EVERY SKILL NEEDED TO BE A GOOD CS REP! I They had No COMMON SENSE, HORRIBLE LISTENING SKILLS, AND LAST BUT DEFINITELY NOT LEAST, THEY HAD NO EMPATHY WHATSOEVER FOR THE CUSTOMER (That's Me) Started using a Juul in 2015, I never called JUUL ONCE, EVEN THOUGH, I HAD BOUGHT PODS THAT LEAKED OUT WORSE THAN USUAL, IT WAS OFTEN ENUF TO BE BOTHERED

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Guest-4795893
Defective device

Their customer service was ok. They resolve nothing and ask you to jump through a bunch of hoops to submit a warranty.

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How Good is Juul's Customer Service?

Soloman Qod
Soloman Qod
Feels Satisfied | Mar 01, 2024

I don’t think I had gotten my last order

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Camyla Rbp
Camyla Rbp
Feels Satisfied | Sep 21, 2023

Outstanding

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Clayten Tqu
Clayten Tqu
Feels Neutral | Sep 13, 2023

It went as good as possible

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Tiara Hat
Tiara Hat
Feels Disappointed | Jul 30, 2023

Did not resolve my issue. CSA was as helpful as he possibly could given the company guidelines. I have been complaining about this for quite some time. Too expensive to have even one pod be defective let a lone three. I am done with the Juul

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Bohdi Exh
Bohdi Exh
Feels Satisfied | Mar 11, 2023

Very satisfied

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Stelios Rtp
Stelios Rtp
Feels Disappointed | Nov 22, 2022

Waiting to receive a call from juul

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Summary of Juul Customer Service Calls

1.6K TOTAL
CALLS
04:00 AVG CALL
DURATION
9% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Juul?

Product/ Service Question:

  • “Problems with juul pod leaking”
  • “4 years of leaking pods monthly autorefills 1/3 leak all the damn time”
  • “Broken devisr”

Shipping and Delivery Question:

  • “Put a hold on Juul pod delivery this month as we are traveling”
  • “Order not delivered.”
  • “Delivery”

Request for Information Question:

  • “To check my order”
  • “I have a random question”
  • “Im concerned”

Payments and Charges Question:

  • “All stores are not honoring your discounts that you banner over the product”
  • “Was curious when i should expect reimbursements from lawsuit”
  • “Ordered and payment was taken but not completed bv they show declined”

Activation/ Cancellation Question:

  • “Cancel my autoship”
  • “Cancel order”
  • “Canceling my account”

Return/ Replace Question:

  • “Can not change my address on the web sight”
  • “Change my credit card information”
  • “I want return 2 packs of cartridges I did not order the charge for”

Account Question:

  • “Account”
  • “Unable to create account”
  • “Why are you taking money from my account”

Website/ Application Question:

  • “Why am I 26 and can't use the website”
  • “Website is not working”
  • “Cant order online”

Cards Question:

  • “Continues issue with credit card”
  • “My credit card was charged and juul cancelled over a year ago”
  • “My card won't update for shipping”

Staff Question:

  • “Customer service”
  • “Service request”

Refund Question:

  • “I want my wasted money back”
  • “Refund”

Employment Question:

  • “Inquire about the location of a job posting”

Other Question:

  • “Autoship”
  • “I don’t believe I got my last month order”
  • “Device not charging”

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