Contact Juul Customer Service
Juul Phone Numbers and Emails
Toll-Free Number:
-
(855) 509-5885
Juul Emails:
Customer Service
Legal
Privacy Inquiries
Contact Information
Juul Website:
Juul Help Center:
Corporate Office Address:
Juul Labs, Inc.
560 20th St
San Francisco,
California
94107
United States
Fax:
1(866) 826-5618
How Good is Juul's Customer Service?
Summary of Juul Customer Service Calls
1.6K
TOTAL
CALLS
CALLS
04:00
AVG CALL
DURATION
DURATION
9%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Juul?
Product/ Service Question:
- “Problems with juul pod leaking”
- “4 years of leaking pods monthly autorefills 1/3 leak all the damn time”
- “Broken devisr”
Shipping and Delivery Question:
- “Put a hold on Juul pod delivery this month as we are traveling”
- “Order not delivered.”
- “Delivery”
Request for Information Question:
- “To check my order”
- “I have a random question”
- “Im concerned”
Payments and Charges Question:
- “All stores are not honoring your discounts that you banner over the product”
- “Was curious when i should expect reimbursements from lawsuit”
- “Ordered and payment was taken but not completed bv they show declined”
Activation/ Cancellation Question:
- “Cancel my autoship”
- “Cancel order”
- “Canceling my account”
Return/ Replace Question:
- “Can not change my address on the web sight”
- “Change my credit card information”
- “I want return 2 packs of cartridges I did not order the charge for”
Account Question:
- “Account”
- “Unable to create account”
- “Why are you taking money from my account”
Website/ Application Question:
- “Why am I 26 and can't use the website”
- “Website is not working”
- “Cant order online”
Cards Question:
- “Continues issue with credit card”
- “My credit card was charged and juul cancelled over a year ago”
- “My card won't update for shipping”
Staff Question:
- “Customer service”
- “Service request”
Refund Question:
- “I want my wasted money back”
- “Refund”
Employment Question:
- “Inquire about the location of a job posting”
Other Question:
- “Autoship”
- “I don’t believe I got my last month order”
- “Device not charging”
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Juul